Privacy Policy

Last Updated: October 12, 2025

1. Introduction

ElectrFinder ("we", "our", or "us") operates a platform that connects customers with electricians in South Africa. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

2. Information We Collect

2.1 Information You Provide

Contact Information: Name, phone number, email address, and location
Service Requests: Details about electrical work you need done
Business Information: For electricians - business name, credentials, service areas

2.2 Automatically Collected Information

Usage Data: How you interact with our platform
Location Data: Suburb/area information to match you with local electricians
Device Information: Browser type, device type, IP address

3. How We Use Your Information

We use your information to:

Connect customers with qualified electricians in their area
Send notifications about quote requests and responses via WhatsApp and email
Improve our service and user experience
Comply with legal obligations
Prevent fraud and ensure platform security

4. WhatsApp Communications

We use WhatsApp Business API to send you important notifications about:

New quote requests (for electricians)
Quote responses (for customers)
Service updates and confirmations

You can opt out of WhatsApp notifications at any time by:

Replying "STOP" to any WhatsApp message from us, OR
Updating your notification preferences in your account settings

5. Information Sharing

We share your information only in these situations:

With Electricians: When you request a quote, we share your contact details and service needs
With Customers: We share electrician business information and contact details
Service Providers: Third-party services that help us operate (e.g., WhatsApp, email providers)
Legal Requirements: When required by law or to protect our rights

We never sell your personal information to third parties.

6. Data Security

We implement industry-standard security measures to protect your information, including:

Encrypted data transmission (SSL/HTTPS)
Secure database storage
Access controls and authentication
Regular security audits

7. Data Retention

We retain your information for as long as:

Your account is active
Needed to provide you services
Required by law or for legitimate business purposes

You can request deletion of your account and data at any time by contacting us.

8. Your Rights

Under South African law (POPIA), you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Opt out of marketing communications
Object to processing of your information
Data portability (receive your data in a standard format)

9. Cookies and Tracking

We use cookies and similar technologies to:

Remember your preferences
Analyze site usage
Improve user experience

You can disable cookies in your browser settings, but this may limit functionality.

10. Third-Party Services

Our platform integrates with:

WhatsApp Business API: For instant notifications
Google Places API: For location services
Email Service Providers: For email communications

These services have their own privacy policies. We recommend reviewing them.

11. Children's Privacy

Our services are not intended for users under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

12. International Users

Our services are primarily for users in South Africa. If you access our services from outside South Africa, your information may be transferred to and processed in South Africa.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

Posting the updated policy on our website
Updating the "Last Updated" date
Sending you a notification (for material changes)

14. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us:

Email: privacy@electricianfinder.co.za
Phone: +27 81 644 5525
Address: Cape Town, South Africa

15. Compliance

This Privacy Policy complies with:

Protection of Personal Information Act (POPIA), South Africa
WhatsApp Business API Terms of Service
Meta's Privacy and Data Use policies